Welcome to BlueBarrel's customer support center.
How We Can Help You:
BlueBarrel is a specialty online retailer focused on rainwater harvesting and gravity-fed irrigation.
Everything we offer is available self-serve through this website, including our flagship BlueBarrel Rainwater Catchment System® (installed with our customizable DIY RainKit®), rainwater harvesting accessories, gravity-fed irrigation gear, replacement parts, support resources, and planning tools.
- Our DIY RainKits® and Gravity-Fed Drip Irrigation Kits provide professionally-designed, top-to-bottom solutions for a successful first-time experience. These kits are supported by step-by-step instructions, how-to videos, and online planning & customization options.*
- Customers shopping a-la-carte from our accessories menu should be comfortable configuring their own setup.
BlueBarrel's customer service team is available during business hours to assist with questions about our product line, online planning tools, and orders. Please note, we do not provide custom engineering, site-design, or consulting services, and are unable to advise on products purchased elsewhere.
*To preserve the integrity of our fully designed systems, we do not offer kit substitutions beyond the customizations available on our website.
Email Us:
Our Customer Service Team replies to email Monday-Friday, 8am-5pm PT. Inquiries received outside of normal business hours or during holidays, will receive a response the next business day.
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HOURS:
Our online store and self-serve planning tools are available 24/7. You can customize your setup and place an order at any time!
Live customer service and shipping support is available Monday–Friday during business hours:*
- Pacific Time: 8:00 am - 5:00 pm
- Mountain Time: 9:00 am - 6:00 pm
- Central Time: 10:00 am - 7:00 pm
- Eastern Time: 11:00 am - 8:00 pm
*Excluding holidays.
LOCATION:
BlueBarrel is a 100% online retailer serving customers throughout the United States and Canada. Shoppers from other countries may request shipping quotes using the contact form above.
All RainKits®, accessories and tools ship directly to you. Recycled barrels are sourced through our nationwide network of participating barrel suppliers. Order through our online store to receive a voucher to claim barrels from your preferred pickup location.
Pickup hours for each location are posted in our online store.
PHONE: Product support and order assistance are handled through BlueBarrel Customer Service using the contact form above, or by phone at (707) 394-5009. Our participating barrel pickup locations are logistics partners and not staffed for pre-order customer service.
